Plumb Learning CIC Privacy Policy


At Plumb Learning CIC, we are deeply committed to respecting and protecting the privacy of all individuals who participate in our workshops. Understanding the importance of personal data, we are dedicated to handling it responsibly and in accordance with UK data protection laws and regulations. This privacy policy outlines our practices regarding the collection, use, and protection of personal data to ensure transparency and trust in our services.

Company Information:

Company Name: Plumb Learning CIC

Registered Company Address: Workshop 16, Big Tin Shed, 7 Victoria Road Works, Victoria Road, Hebden Bridge, HX7 8LN

Data Protection Contact: Hayley Pitfield


Data Collection and Use:

We collect participant information including name, age, gender, contact details, parents’ contacts, SEND and medical information, and feedback on the course/workshop.

Data is collected through online booking forms, emails, and verbal communication.

This data is used for managing workshops, ensuring participant safety, and improving our services.

Consent and Age Verification:

Consent for collecting children’s data is obtained at the point of booking a workshop, either by parents/guardians or through schools and community groups.

We do not have a specific process for verifying the age of participants.

Data Sharing and Third Parties:

Personal data is not shared with third parties for marketing or other unrelated purposes.

We use third-party services like Bookwhen and Google Sheets for operational purposes, each with its own privacy policy.

Data Security and Storage:

Personal data is stored electronically in secure, password-protected systems, accessible only to a limited number of staff.

Data is retained for a maximum of 5 years.

Rights of the Data Subjects:

Individuals have the right to access, rectify, or delete their personal data.

These rights can be exercised by logging into their account or emailing

Policy Updates and Communication:

Updates to our privacy policy will be regularly posted on our website.

Complaints and Contact Information:

Complaints regarding data handling can be emailed to

All complaints will be addressed promptly and in compliance with data protection regulations.

Franchisees and Separate Legal Entities:

While all franchises of Plumb Learning CIC are encouraged to adopt this privacy policy, each franchise is a separate legal entity. Therefore, Plumb Learning CIC cannot be held liable for any unforeseen data breaches or policy deviations carried out by individual franchises.

In the event of a data-related concern or complaint with a specific franchise, we recommend contacting the franchisee directly. Plumb Learning CIC can provide contact details for individual franchises upon request.

Links to Other Websites:

Our website may include links to external websites. Our privacy policy applies only to personal data that Plumb Learning CIC collects and processes. We are not responsible for the privacy practices of other sites.

Legal Basis for Processing Data:

Plumb Learning CIC processes personal data based on consent, legitimate interests, and legal requirements under GDPR.

Automated Decision Making and Profiling:

Plumb Learning CIC does not use any form of automated decision-making or profiling that has legal or similarly significant effects on individuals.

Changes to Personal Information:

Individuals can update or change their personal information by emailing

Data Breach Notification:

In the unlikely event of a data breach, Plumb Learning CIC has established protocols to respond effectively. If a breach occurs, we will:

Report the breach to the police and other relevant authorities as required.

Directly contact any individuals who may be directly impacted by the breach, providing them with details about the nature of the breach and the steps being taken to address it.

This procedure ensures that we handle data breaches with the utmost seriousness and take immediate action to mitigate any potential harm.

Last Updated 28.12.23