Terms and Conditions

  • Workshop Registration and Confirmation:
  • By registering for our workshops, participants agree to comply with the specified age requirements and workshop guidelines.
  • Registration is considered complete upon receipt of registration via our booking platform, payment is due in full prior to the first session taking place.
  • Where a payment plan has been agreed, confirmation is given via email.
  1. Payment and Cancellation Policy:

    Individual Bookings:

    • No Refund: If the cancellation is made within 14 days of the workshop or course’s start date, no refund will be issued.
    • 50% Refund: For cancellations made between 14 and 30 days before the event.
    • 100% Refund: For cancellations made more than 30 days before the event.

    If you have not started the course yet, it is sold out, and you find someone willing to take your spot, you may apply via email to transfer the booking to the new person’s name. This is subject to the condition that the new student meets the course criteria (e.g., age) and agrees to attend and pay for the sessions as outlined. Refunds in this scenario will only be processed once these conditions are met.

    Group or Company Bookings:

    • No Refund: If cancellation occurs 30 days or less before the start date.
    • 50% Refund: For cancellations made 30 to 60 days before the start date.
    • 100% Refund: For cancellations made more than 60 days before the start date.

    All cancellations must be communicated in writing to info@plumblearning.org.

    If We Cancel:

    If Plumb Learning CIC cancels a session, we will offer an alternative date or a full refund. If a session is postponed, we will extend the original schedule to include the missed session at a later date. If the rescheduled last date is not suitable for you, while the rest of the sessions remain unchanged, we will only refund the fee for the newly scheduled (last) date.

    We reserve the right to withdraw participants from our classes where warnings have been issued and behavioural codes are not being followed by either the participant and/ or their parent/ carer.  No refund will be offered in this situation.

    Refund Processing:

    Refunds will be processed within 14 days of the cancellation confirmation. To facilitate a refund, please send your bank details along with the original booking reference to info@plumblearning.org.

  1. Age Requirements:
  • Participants must adhere to the specified age range for each workshop unless agreed with a senior member of Plumb Learning CIC management in writing. Age verification may be required during registration.
  1. Code of Conduct:
  • Participants are expected to behave respectfully towards instructors, staff, and fellow participants.
  • Any disruptive or unsafe behaviour may result in the participant being asked to leave the workshop without a refund.

Parent/ carer specific code of conduct:

Plumb Learning workshops and courses are drop off provisions. There may be exceptional circumstances during which a parent or carer will be permitted to stay. In these circumstances we ask that they adhere to the following criteria:

Do not talk about your child during the session other than if there is a concern to be raised directly with the teacher.

Do not try to tell, assist or encourage your child to complete a task or to manage their behaviour unless expressly requested by the teacher.

Our teachers are highly trained professionals and our teaching methods are very specific in order to achieve the best possible benefits for our students. Sometimes a child may appear to be struggling, to have dis-engaged with the activity or to be doing it incorrectly. Do not worry.

We encourage children to struggle and to make mistakes as part of the learning process. Our teachers work in a spiral so no child will be left out whilst gently encouraging those who may find it difficult to ask for help to find their voices and develop positive relationships.

The teachers will constantly observe the class as a whole in order to address issues as and when it becomes necessary and work hard to provide an inclusive, accepting and appropriate learning environment in which expectations are realistic and adaptive. We work through a series of small achievable goals knowing that at any time during the session it could be possible that all of the children are at different stages in their learning and development journey.

We also ask that where the workshops are being held in a space such as a school or where volunteers are present, that the management of behaviour is left to the facilitator unless intervention is specifically requested.

We also expect that any conversations between adults that are not directly applicable to the activity are done outside of the room as to not distract the young people working hard to improve their skills and so that we, as adults, don’t inadvertently give the impression that their work and achievements are less important than our conversations.

  1. Safety and Supervision:
  • Our workshops prioritize the safety of all participants. Instructors are trained to maintain a secure environment.
  • Parents or guardians are responsible for the timely drop-off and pick-up of participants. Late pick-ups may incur additional charges.
  1. Workshop Content:
  • Workshop content, including activities and materials, may be subject to change based on factors such as participant skill levels, safety considerations, and unforeseen circumstances.
  1. Photography and Media Release:
  • By participating in our workshops, participants and their parents/guardians consent to the use of photographs or videos taken during the workshop for promotional and marketing purposes.
  1. Liability Waiver:
  • Participants and their parents/guardians understand and acknowledge the inherent risks associated with hands-on workshops. The workshop provider, its instructors, and venue partners are not liable for any injuries or damages that may occur during the workshop.
  1. Workshop Changes and Cancellations:
  • The workshop provider reserves the right to cancel or reschedule workshops due to unforeseen circumstances. In such cases, participants will be notified, and alternative arrangements or refunds will be offered in line with our cancellation policy above.
  1. Privacy Policy:
  • The workshop provider is committed to protecting the privacy of participants. Personal information collected during registration will be used solely for workshop-related communication and will not be shared with third parties. 

In the day to day operation of the company we use external parties to process data, these include inter alia, meta, quickbooks, bookwhen, dropbox, google and fastmail.

The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier.
  • Contact Data includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data includes information about how you use our website, products, and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new customer.
  • To process and deliver your orders including managing payments, fees, and charges.
  • To manage our relationship with you including notifying you about changes to our terms or privacy policy.
  • To enable you to partake in a prize draw, competition, or complete a survey.
  • To improve our website, products/services, marketing, or customer relationships.
  • To recommend products or services that may be of interest to you.

Sharing Your Personal Data

We may have to share your personal data with external third parties, including:

  • Service providers acting as processors based in the United Kingdom who provide IT and system administration services such as bookwhen.com and quickbooks. These providers have their own privacy policy which you may wish to read.
  • Professional advisers including lawyers, bankers, auditors, and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance, and accounting services.
  • HM Revenue & Customs, regulators, and other authorities based in the United Kingdom.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, erase, restrict, transfer, or object to processing, and the right to data portability.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us info@plumblearning.org


11.1 All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by the Supplier.

11.2 The Customer acknowledges that, in respect of any third party Intellectual Property Rights in the Services, the Customer’s use of any such Intellectual Property Rights is conditional on the Supplier obtaining a written licence from the relevant licensor on such terms as will entitle the Supplier to license such rights to the Customer.

  1. Governing Law:
  • These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

By registering for our workshops, participants and their parents/guardians acknowledge that they have read, understood, and agree to abide by these terms and conditions.

Plumb Learning CIC



Last updated 21.03.2024